Terms & Conditions

Website Terms & Conditions

Ownership & Jurisdiction

This site is operated by Eco-Sol Ltd, registered in England & Wales (Company #06305001). Operations are based at Cardiff House, Cardiff Road, Barry, Vale Of Glamorgan CF63 2AW. Legal governance follows the laws of England, Northern Ireland, Scotland and Wales.

Content & Liability

The company provides information subject to change without notice and excludes liability for inaccuracies or errors to the fullest extent permitted by law. Users rely on website content entirely at their own risk.

Intellectual Property

Reproduction is prohibited other than in accordance with the copyright notice. Unauthorised use may result in damages and/or criminal offence. External links are provided for convenience but don't signify endorsement.

Pricing

Prices quoted include VAT, unless otherwise stated. They are subject to alteration without notice.

General Terms & Conditions of Trading

Age Requirement

You must be over 16 years old to purchase from this website.

Payment Methods

Stripe, PayPal, and Shop Pay accepted. Telephone orders retain card details for twenty four (24) hours then destroyed.

Privacy

Eco-Sol Ltd does not share any information whatsoever with any other third party.

Product Safety

Material Safety Data Sheets available for all products. All products are supplied on the condition that we cannot be held responsible if used for unspecified purposes.

Delivery Terms

Orders placed before 3:30 PM dispatched same day via UK Mail and DHL for UK Mainland, Scottish Highlands & Islands, Northern Ireland, Eire & IOM. Eco-Sol Ltd will not be held responsible for non-deliveries, breakages or deliveries outside delivery time.

Claims Process

Damage/shortage claims require written notice to carrier and Eco-Sol Ltd within three days. Loss claims must be submitted within ten (10) working days from date of despatch.

Force Majeure

The company may suspend deliveries in the event of a stoppage, delay or interruption from strikes, accidents, or causes beyond the control of Eco-Sol Ltd.

Complaints

Any complaints by the consumer will be dealt with in a fair, effective and confidential manner. Acknowledgment within seven (7) working days.

Order Cancellation

Once an official order has been received, a contract is deemed to have been entered into. Cancellation solely at the discretion of Eco-Sol Ltd.

Returns

B2B: All sales final
B2C: Written notice required within 14 days of receipt. Credits reduced by actual shipping costs. Customers arrange return courier.

Defective Goods

Damage/shortages must be reported within twenty four (24) hours of receipt. Defective goods may be exchanged for identical replacements.

Title of Goods (Online)

Title passes to the customer when online secure payment is made and goods are delivered.

Title of Goods (30-Day Accounts)

Title transfers when Eco-Sol Ltd delivers or customer collects. Exceptions include insolvency proceedings, payment default, or breach of contract.

Website Copyright

Permitted Use

Users may print/download for personal, non-commercial use and copy content to third parties naming the website as source.

Prohibited Use

You may not distribute or commercially use or adapt or change the content.

Disclaimer

The information contained in this website is for general information purposes only. The company makes no representations or warranties of any kind about the completeness, accuracy, reliability.

Liability Exclusion

In no event will we be held liable for any loss or damage including without limitation, indirect or consequential loss or damage.

Website Availability

Eco-Sol Ltd does not assume any responsibility for or be liable for, this website being unavailable due to technical issues.